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Get the most out of your Barence smart devices with our easy-to-follow manuals. Download our Product manuals now or check out our FAQ and take control of your smart home effortlessly!
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Everything You Need, One Click Away
Get the most out of your Barence smart devices with our easy-to-follow manuals. Download our Product manuals now or check out our FAQ and take control of your smart home effortlessly!
Smart Monitoring Camera
How can I access my camera remotely?
You can access your smart monitoring camera anytime through our mobile app. Simply connect your camera to Wi-Fi, log into the app, and view live footage from anywhere.
Does the camera offer motion detection and alerts?
Yes! Our camera features advanced motion detection that sends instant alerts to your phone whenever movement is detected, keeping your home secure at all times.
Is my video footage stored securely?
Absolutely. Your recordings are encrypted and can be stored securely on the cloud or a local SD card, ensuring your data remains private and accessible only to you.
My device on the app stays “Offline”?
The new added device needs 1min to connect to Wi-Fi and the Internet.If LED quickly blinks one time every second, device failed to connect to your Wi-Fi:
- Maybe you have entered the wrong Wi-Fi password.
- Device is too far away from your Router.
- Devices cannot be added to a 5G Wi-Fi network, only a 2.4G.
- If you change your WI-FI name or password you need to remove and clear data of the device from the App, and reconfigure the device with the new WI-FI name or password. Or put back the old Wi-Fi name and password and it will reconnect automatically to the App.
- Make sure your router is MAC-open.
What if I can't connect my device to Alexa?
- Verify your Alexa device and Alexa app have the latest software version.
- Make sure your Alexa device and switch are connected to the same Wi-Fi network.
- Verify your paired device is within 30 ft (9m) of your switch.
- Reset your camera
How to share the device?
In the real time video viewing screen, click the top right corner “settings” button. Then click “Share Device” then “Add Sharing”. You can enter the mobile number or email of the other account and click “Done”.
Smart Solar Camera
How does the solar power work?
The built-in solar panel absorbs sunlight to keep your camera charged, ensuring continuous operation without the need for frequent manual charging.
Does it work at night?
Yes! The camera features advanced night vision and motion detection, providing clear footage and real-time alerts even in complete darkness.
Is it weatherproof?
Absolutely! Designed for outdoor use, it is built to withstand rain, snow, heat, and extreme weather conditions for reliable year-round security.
My device on the app stays “Offline”?
The new added device needs 1min to connect to Wi-Fi and the Internet.If LED quickly blinks one time every second, device failed to connect to your Wi-Fi:
- Maybe you have entered the wrong Wi-Fi password.
- Device is too far away from your Router.
- Devices cannot be added to a 5G Wi-Fi network, only a 2.4G.
- If you change your WI-FI name or password you need to remove and clear data of the device from the App, and reconfigure the device with the new WI-FI name or password. Or put back the old Wi-Fi name and password and it will reconnect automatically to the App.
- Make sure your router is MAC-open.
What if I can't connect my device to Alexa?
- Verify your Alexa device and Alexa app have the latest software version.
- Make sure your Alexa device and switch are connected to the same Wi-Fi network.
- Verify your paired device is within 30 ft (9m) of your switch.
- Reset your camera
Smart Bulbs
How do I control my smart bulbs?
You can control them through our mobile app or with voice assistants like Alexa and Google Assistant to adjust brightness, color, and schedules.
Do smart bulbs save energy?
Yes! They use LED technology, consuming less power than traditional bulbs while offering customizable lighting options, consuming significantly less power.
Can I set schedules and automation?
Absolutely! With the smart app, you can create timers, schedules, and automation to turn lights on or off based on your routine. This helps enhance convenience.
My device on the app stays “Offline”?
The new added device needs 1min to connect to Wi-Fi and the Internet.If LED quickly blinks one time every second, device failed to connect to your Wi-Fi:
- Maybe you have entered the wrong Wi-Fi password.
- Device is too far away from your Router.
- Devices cannot be added to a 5G Wi-Fi network, only a 2.4G.
- If you change your WI-FI name or password you need to remove and clear data of the device from the App, and reconfigure the device with the new WI-FI name or password. Or put back the old Wi-Fi name and password and it will reconnect automatically to the App.
- Make sure your router is MAC-open.
What if I can't connect my device to Alexa?
- Verify your Alexa device and Alexa app have the latest software version.
- Make sure your Alexa device and switch are connected to the same Wi-Fi network.
- Verify your paired device is within 30 ft (9m) of your switch.
- Reset your camera
Smart Light Switches
How do smart light switches work?
Smart switches connect to Wi-Fi, allowing you to control your lights remotely through the Barence app or with voice assistants like Alexa and Google Assistant.
Can I set schedules and automation?
Yes! You can schedule your lights to turn on and off automatically, creating routines for added convenience, security, and energy savings.
Do they work with regular bulbs?
Absolutely! Smart light switches work with most standard bulbs, letting you upgrade to smart control without changing your existing lighting.
Are neutral wires required?
Yes, neutral wires are required (present in most houses after 1978 in North America). To check, turn off power at the circuit breaker and remove the existing switch. A pair of white wires should be present. If unsure, call an electrician.
My device on the app stays “Offline”?
The new added device needs 1min to connect to Wi-Fi and the Internet.If LED quickly blinks one time every second, device failed to connect to your Wi-Fi:
- Maybe you have entered the wrong Wi-Fi password.
- Device is too far away from your Router.
- Devices cannot be added to a 5G Wi-Fi network, only a 2.4G.
- If you change your WI-FI name or password you need to remove and clear data of the device from the App, and reconfigure the device with the new WI-FI name or password. Or put back the old Wi-Fi name and password and it will reconnect automatically to the App.
- Make sure your router is MAC-open.
What if I can't connect my device to Alexa?
- Verify your Alexa device and Alexa app have the latest software version.
- Make sure your Alexa device and switch are connected to the same Wi-Fi network.
- Verify your paired device is within 30 ft (9m) of your switch.
- Reset your camera
Smart Door Locks
How do smart door locks work?
Smart locks use Wi-Fi or Bluetooth to let you lock and unlock your door through the Barence app or voice commands through Google Home or Alexa. Fingerprint recognition, keypad or small access cards offer keyless convenience and security.
Can I grant access to others?
Yes! You can create temporary or permanent digital keys
for family, guests, or service providers and manage access remotely.
What happens if the power or internet goes out?
Smart locks are battery powered and can still be locked/unlocked with Fingerprint recognition, keypad or small access cards. Only remote usage will be temporarily disabled.
My device on the app stays “Offline”?
The new added device needs 1min to connect to Wi-Fi and the Internet.If LED quickly blinks one time every second, device failed to connect to your Wi-Fi:
- Maybe you have entered the wrong Wi-Fi password.
- Device is too far away from your Router.
- Devices cannot be added to a 5G Wi-Fi network, only a 2.4G.
- If you change your WI-FI name or password you need to remove and clear data of the device from the App, and reconfigure the device with the new WI-FI name or password. Or put back the old Wi-Fi name and password and it will reconnect automatically to the App.
- Make sure your router is MAC-open.
What if I can't connect my device to Alexa?
- Verify your Alexa device and Alexa app have the latest software version.
- Make sure your Alexa device and switch are connected to the same Wi-Fi network.
- Verify your paired device is within 30 ft (9m) of your switch.
- Reset your camera.
Smart Padlocks
How do smart padlocks work?
Smart padlocks use Bluetooth or fingerprint recognition, allowing you to unlock them via the Barence app or a registered fingerprint—no keys needed!
Can I share access with others?
Yes! You can grant temporary or permanent access to trusted individuals through the app, making sharing secure and hassle-free. You can also register up to 10 finger prints.
What if the battery dies?
Smart padlocks have a low-battery warning and can be charged via USB.
My device on the app stays “Offline”?
The new added device needs 1min to connect to Wi-Fi and the Internet.If LED quickly blinks one time every second, device failed to connect to your Wi-Fi:
- Maybe you have entered the wrong Wi-Fi password.
- Device is too far away from your Router.
- Devices cannot be added to a 5G Wi-Fi network, only a 2.4G.
- If you change your WI-FI name or password you need to remove and clear data of the device from the App, and reconfigure the device with the new WI-FI name or password. Or put back the old Wi-Fi name and password and it will reconnect automatically to the App.
- Make sure your router is MAC-open.
Smart Doorbell
How do I install the Barence Smart Doorbell?
The Barence Smart Doorbell comes with an easy installation kit. You can mount it using screws or adhesive backing. Once installed, download the Barence app, follow the instructions.
Does the smart doorbell support two-way audio?
Yes! The Barence Smart Doorbell allows real-time two-way communication, so you can speak with visitors through the Barence app from anywhere.
What happens if my Wi-Fi goes down?
If the Wi-Fi is down or the device is being tampered with, you will receive a notification to alert you about the situation. You will not be able to access the device thereafter.
My device on the app stays “Offline”?
The new added device needs 1min to connect to Wi-Fi and the Internet.If LED quickly blinks one time every second, device failed to connect to your Wi-Fi:
- Maybe you have entered the wrong Wi-Fi password.
- Device is too far away from your Router.
- Devices cannot be added to a 5G Wi-Fi network, only a 2.4G.
- If you change your WI-FI name or password you need to remove and clear data of the device from the App, and reconfigure the device with the new WI-FI name or password. Or put back the old Wi-Fi name and password and it will reconnect automatically to the App.
- Make sure your router is MAC-open.
How to share the device?
In the real time video viewing screen, click the top right corner “settings” button. Then click “Share Device” then “Add Sharing”. You can enter the mobile number or email of the other account and click “Done”.
What if I can't connect my device to Alexa?
- Verify your Alexa device and Alexa app have the latest software version.
- Make sure your Alexa device and switch are connected to the same Wi-Fi network.
- Verify your paired device is within 30 ft (9m) of your switch.
- Reset your camera.
Smart Plugs
Can I control multiple smart plugs at once?
Yes, through the Barence app, you can group multiple smart plugs and control them simultaneously with a single command.
Does the smart plug work with voice assistants?
Absolutely! The Barence Smart Plug is compatible with Alexa, Google Assistant, and Siri, allowing hands-free control with simple voice commands.
Can I set schedules for my devices?
Yes, the Barence app allows you to create schedules and automation for your plugged-in devices, ensuring they turn on or off at your preferred times.
My device on the app stays “Offline”?
The new added device needs 1min to connect to Wi-Fi and the Internet.If LED quickly blinks one time every second, device failed to connect to your Wi-Fi:
- Maybe you have entered the wrong Wi-Fi password.
- Device is too far away from your Router.
- Devices cannot be added to a 5G Wi-Fi network, only a 2.4G.
- If you change your WI-FI name or password you need to remove and clear data of the device from the App, and reconfigure the device with the new WI-FI name or password. Or put back the old Wi-Fi name and password and it will reconnect automatically to the App.
- Make sure your router is MAC-open.
What if I can't connect my device to Alexa?
- Verify your Alexa device and Alexa app have the latest software version.
- Make sure your Alexa device and switch are connected to the same Wi-Fi network.
- Verify your paired device is within 30 ft (9m) of your switch.
- Reset your camera.
Magnetic Charger
What devices are compatible with the Barence Magnetic Charger?
The charger supports MagSafe-compatible iPhones, AirPods with wireless charging, and Apple Watches. It also works with Qi-enabled devices.
Can I use a phone case with the magnetic charger?
Yes, as long as you use a MagSafe-compatible or thin case. Thick cases may weaken the magnetic connection and impact charging efficiency.
Is the charger safe for overnight charging?
Yes! The Barence Magnetic Charger features overcharge protection, temperature control, and short-circuit prevention, making it safe for overnight charging.
